Our Privacy Policy
At Bryntum, we are committed to protecting your personal data and handling it with transparency and care. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).
If you have any questions feel free to contact us anytime.
Last updated: April 2025
1. What Data We Collect
- Contact details: Name, email, company, messages
- Login information: Email and username for forums and customer zone
- Billing information: Name, address, email, payment details
- Marketing preferences
- Website usage data: IP address, referrer, browser type, pages viewed
2. Why We Collect Your Data
- To respond to inquiries and provide customer support
- To grant access to licensed products and updates
- To send relevant product news and updates (only with consent)
- To manage trials, newsletters, and forums
- To fulfill orders and securely process payments
- To analyze and improve website performance
3. Legal Basis for Processing
We rely on the following legal grounds to process personal data:
- Contract: To fulfill contractual obligations (e.g., product purchases)
- Consent: For newsletters, trials, and cookie tracking
- Legitimate interest: For communications and product improvement
4. Your GDPR Rights
You have the right to:
- Access your data
- Request corrections
- Request deletion (“right to be forgotten”)
- Export your data (data portability)
- Object to processing
- Withdraw consent at any time
- Restrict processing in certain cases
- Avoid automated decision-making (we do not use this)
To exercise your rights, contact us at dpo[at]bryntum.com.
5. Where Your Data Is Stored
- Customer zone data is stored in Sweden and the Netherlands
- Aweber, Stripe, and some HubSpot data is stored in the USA
We use Standard Contractual Clauses (SCCs) and similar safeguards for international data transfers.
6. Data Retention
We retain data only as long as necessary to:
- Provide services
- Meet legal, financial, and regulatory obligations
- Resolve disputes and enforce agreements
You can request data deletion at any time.
7. Sharing Your Data
We use trusted third-party providers to process your data securely:
Purpose | Provider | Location |
---|---|---|
Newsletter & Trials | Aweber | USA |
CRM & Trial Signups | HubSpot | EU / USA |
Payments | Stripe | USA |
Accounting | Fortnox | Sweden |
License Agreements | Adobe Sign | Netherlands |
Forums & Customer Zone | Loopia | Sweden |
Analytics & Cookies | Google, LinkedIn | USA |
8. Cookies and Tracking
We use cookies to enhance your experience and analyze traffic.
You can accept or reject cookies via our cookie banner.
9. Data Protection Officer
If you have questions about how we handle your data, contact:
Email: dpo[at]bryntum.com
10. Updates to This Policy
We may occasionally update this Privacy Policy. All changes will be posted here with a revised date.
Appendix: Data Usage by Scenario
Action | Data Collected | Legal Basis |
---|---|---|
Contact form | Name, email, message | Consent, Legitimate Interest |
Customer zone registration | Name, email, company | Contract, Consent |
Newsletter signup | Consent | |
Trial signup | Name, email, company | Contract, Consent |
Forum registration | Email, username | Contract, Consent |
Product purchase | Name, email, billing address | Contract, Consent |
Website visits | IP, browser, referrer, page views | Consent (cookie banner) |
License agreement signing | Name, email, company | Contract, Consent |
Contacting us through our form | Contact details | Name, email, company, text message | Legitimate interests, consent |
Registering in our customer zone | Contact details | Name, email, company, text message | To fulfill our contract with you, consent |
Signing up for our newsletter | Contact details | To fulfill our contract with you, consent | |
Signing up for a product trial | Contact details | Name, email, company | To fulfill our contract with you, consent |
Registering in our support forums | Login details | Email, username | To fulfill our contract with you, consent |
When purchasing our products | Contact details | Name, company name & address, email | To fulfill our contract with you, consent |
Visiting website | Browsing context | IP address, referrer, browser information, page views | Consent (cookie banner) |
Signing a license agreement | Contact details | Name, email, company name & address | To fulfill our contract with you, consent |
Registering in our customer zone | Loopia | Sweden |
Signing up for our newsletter | Aweber | USA |
Signing up for a product trial | Aweber | USA |
Registering in our support forums | Loopia | Sweden |
When purchasing our products on our website | Stripe | USA |
When becoming a customer | Fortnox | Sweden |
Signing up for a product trial | Hubspot | USA |
Visit the website | USA | |
Visit the website | Google Tag Manager | USA |
Signing an OEM agreement | Adobe Sign | Netherlands |