Our Privacy Policy

At Bryntum, we are committed to protecting your personal data and handling it with transparency and care. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

If you have any questions feel free to contact us anytime.

Last updated: April 2025

1. What Data We Collect

  • Contact details: Name, email, company, messages
  • Login information: Email and username for forums and customer zone
  • Billing information: Name, address, email, payment details
  • Marketing preferences
  • Website usage data: IP address, referrer, browser type, pages viewed

2. Why We Collect Your Data

  • To respond to inquiries and provide customer support
  • To grant access to licensed products and updates
  • To send relevant product news and updates (only with consent)
  • To manage trials, newsletters, and forums
  • To fulfill orders and securely process payments
  • To analyze and improve website performance

3. Legal Basis for Processing

We rely on the following legal grounds to process personal data:

  • Contract: To fulfill contractual obligations (e.g., product purchases)
  • Consent: For newsletters, trials, and cookie tracking
  • Legitimate interest: For communications and product improvement

4. Your GDPR Rights

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion (“right to be forgotten”)
  • Export your data (data portability)
  • Object to processing
  • Withdraw consent at any time
  • Restrict processing in certain cases
  • Avoid automated decision-making (we do not use this)

To exercise your rights, contact us at dpo[at]bryntum.com.

5. Where Your Data Is Stored

  • Customer zone data is stored in Sweden and the Netherlands
  • Aweber, Stripe, and some HubSpot data is stored in the USA

We use Standard Contractual Clauses (SCCs) and similar safeguards for international data transfers.

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal, financial, and regulatory obligations
  • Resolve disputes and enforce agreements

You can request data deletion at any time.

7. Sharing Your Data

We use trusted third-party providers to process your data securely:

Purpose Provider Location
Newsletter & Trials Aweber USA
CRM & Trial Signups HubSpot EU / USA
Payments Stripe USA
Accounting Fortnox Sweden
License Agreements Adobe Sign Netherlands
Forums & Customer Zone Loopia Sweden
Analytics & Cookies Google, LinkedIn USA

8. Cookies and Tracking

We use cookies to enhance your experience and analyze traffic.
You can accept or reject cookies via our cookie banner.

9. Data Protection Officer

If you have questions about how we handle your data, contact:

Email: dpo[at]bryntum.com

10. Updates to This Policy

We may occasionally update this Privacy Policy. All changes will be posted here with a revised date.

Appendix: Data Usage by Scenario

Action Data Collected Legal Basis
Contact form Name, email, message Consent, Legitimate Interest
Customer zone registration Name, email, company Contract, Consent
Newsletter signup Email Consent
Trial signup Name, email, company Contract, Consent
Forum registration Email, username Contract, Consent
Product purchase Name, email, billing address Contract, Consent
Website visits IP, browser, referrer, page views Consent (cookie banner)
License agreement signing Name, email, company Contract, Consent

Appendix 1 – Categories of Personal Identifiable Information Collected

Contacting us through our form Contact details Name, email, company, text message Legitimate interests, consent
Registering in our customer zone Contact details Name, email, company, text message To fulfill our contract with you, consent
Signing up for our newsletter Contact details Email To fulfill our contract with you, consent
Signing up for a product trial Contact details Name, email, company To fulfill our contract with you, consent
Registering in our support forums Login details Email, username To fulfill our contract with you, consent
When purchasing our products Contact details Name, company name & address, email To fulfill our contract with you, consent
Visiting website Browsing context IP address, referrer, browser information, page views Consent (cookie banner)
Signing a license agreement Contact details Name, email, company name & address To fulfill our contract with you, consent

Appendix 2 – Subprocessors processing personal information on Bryntum’s behalf

A subprocessor is a third party data processor engaged by Bryntum with access to your Personal Data. In the table below you can see the list of the subprocessors that may receive Personal Data in order to perform different functions.

Registering in our customer zone Loopia Sweden
Signing up for our newsletter Aweber USA
Signing up for a product trial Aweber USA
Registering in our support forums Loopia Sweden
When purchasing our products on our website Stripe USA
When becoming a customer Fortnox Sweden
Signing up for a product trial Hubspot USA
Visit the website LinkedIn USA
Visit the website Google Tag Manager USA
Signing an OEM agreement Adobe Sign Netherlands